GigGenius.io Web Portal Service — Privacy Policy

We collect information you provide directly to us and data automatically gathered through your use of the Site.

1.1 Information You Provide

• Account Information: When you create an account, you provide details such as your name, email address, password, phone number, profile photo, and company information (if applicable).
• Verification Information: To maintain a safe, scam-free platform, we may collect biometric and identity data, including facial recognition data and valid identification documents, during account registration or verification. This helps prevent fraudulent accounts, fake job postings, and other abuses.
• Project and Transaction Data: When you post or apply for a project, we collect project details, communication records, deliverables, and payment-related data.
• Payment Information: Payment information, including your bank account, billing details, and transaction data, is processed securely through our third-party payment processors. GigGenius may retain transaction metadata (such as amount, date, and payer/payee ID) for accounting and dispute-resolution purposes.
• Disability Verification (for PWD Freelancers): To qualify for our 5% inclusive commission program, eligible users may voluntarily submit government-issued PWD IDs or equivalent medical certifications. These records are used solely to confirm eligibility and are stored securely.
• Financing and Installment Data: If you choose to pay via Bank Installment or Buy Now, Pay Later (BNPL) partners such as HomeCredit, BillEase, or Skyro, GigGenius will collect only the information necessary to facilitate financing. All sensitive financial data is handled by the respective third-party financing provider under their own privacy policies.

1.2 Information We Collect Automatically

• Usage Data: We collect data about how you use the Site, including pages visited, features accessed, and links clicked.
• Device and Technical Data: Information such as your IP address, browser type, operating system, and device identifiers.
• Location Information: With your consent, we may collect approximate or precise location data for fraud prevention and localization of job postings.

We use the collected information to:

• Provide, operate, and improve the Site and its services;
• Facilitate user verification and maintain a scam-free environment through facial recognition and identity checks;
• Process and manage project applications, communications, and payments;
• Administer our commission system and apply reduced fees for verified PWD freelancers;
• Operate our free crediting system fairly and prevent artificial profile boosting or ranking manipulation;
• Provide business users with CRM sub-account access and manage integrations securely;
• Support payments from Visa/MasterCard, PayPal, BPI Online Banking, GCash, Maya, QRPH, DragonPay, and support Online Banking installment and financing transactions in coordination with our BNPL partners;
• Detect, prevent, and investigate fraudulent or abusive activities;
• Personalize your experience and recommend relevant gigs or freelancers;
• Communicate updates, support messages, and important notices;
• Comply with legal obligations and enforce our Terms of Service.

We may share your data with:

• Service Providers: Trusted partners who help us operate the platform (e.g., payment processors, hosting services, identity verification providers, and CRM platforms).
• Financing Partners: Third-party lenders or BNPL providers, if you opt into installment or credit payment options.
• Legal and Regulatory Authorities: When required by law, regulation, or legal process.
• Business Transfers: In connection with mergers, acquisitions, or restructuring.
• Protection of Rights: To protect the safety, rights, or property of GigGenius, our users, or others.

GigGenius never sells, rents, or trades your personal information to third parties for marketing purposes.

We use administrative, technical, and physical safeguards to protect your personal data, including encryption, secure storage, and restricted access controls. While we strive to protect your data, no online system is completely secure, and we cannot guarantee absolute security.

You have control over your personal data:

• Access and Correction: You can review or update your account details anytime through your profile settings.
• Facial Recognition Data: You may request deletion of stored biometric data by contacting our Data Protection Officer (DPO) once your account is closed or verification is no longer needed.
• Opt-Out: You can opt out of marketing emails through unsubscribe links in our messages.
• Cookies: You can manage cookies through your browser settings, but some features may not function properly if disabled.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. Biometric data (e.g., facial recognition scans) is deleted upon verified account closure or upon user request, whichever comes first.

The Site is not intended for individuals under 13 years old, and we do not knowingly collect personal data from children.

We may update this Privacy Policy periodically. Material changes will be posted on this page and, where appropriate, communicated by email or in-app notification.